CUSTOMER SERVICE ASSISTANT

Posted: Wednesday, September 13, 2017

  • TYPE:
  • EXPERIENCE:
  • SALARY:
  • Full Time
  • 1 Years
  • 4000-6000 RMB

Job Description:

  1. Ensures that all phones are answered according to the script and within three rings.
  2. Greets all clients in a professional manner with a smile.
  3. Takes messages for clients as they require.
  4. Ensures all records are updated when necessary and that new info is updated as soon as details of a new client are received.
  5. Provides secretary services according to service SOP.
  6. Ensures reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to other team members.
  7. Informs any problems and complaints immediately and takes necessary action.
  8. Handles all client’s moving in and out.
  9. Ensures reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members.
  10. Maintains positive relations with all the clients in the centre.
  11. Floor walk every day to ensure all the facilities in good order.

  if you're interested in this position, pls send your CV to my email addrss :elesy.chen@jumpstartoffices.com, thank you very much!

上班地址:长宁区仙霞路99号尚嘉中心15F

Job Specification:

  • 1-2 years or above working experience in customer service field or hospitality industry.  
  • Excellent English reading, listening, writing and speaking skills.
  • Customer oriented and has strong customer service spirit.
  • Willingness to work in a global team of professionals.
  • Friendly, integrity, initiative and has team work spirit.
  • Good computer skills.
Jumpstart Business Centre
Jumpstart Business Centre provides serviced office, virtual office, meeting rooms and business registration services in Hong Kong and Shanghai. With 10 centres in its portfolio, it is one of the leading business centres in the region. Founded in 2003, Jumpstart Business Centre started its operations and determined to become the youngest and fastest growing business centre chain. Today, Jumpstart Business Centre operates a network of 10 centres in prime locations in Hong Kong and Shanghai. The opening of Jumpstart Business Centre's first centre in Shanghai marks the beginning of a rapid expansion plan in China. With businesses between Hong Kong and China growing everyday, Jumpstart offers businesses the same professional and reliable services in the most vibrant cities in asia. "Neo Suites" is a new serviced office concept created by Jumpstart. Traditionally, office equipments are shared within the business centre among users to achieve economy of scale. Neo Suites defy common logic by providing bigger companies more space with in-the-room facilities, maximizing productivity and privacy. Neo Suites are now available in all of our serviced office locations. Jumpstart has once again created another popular product for corporates around the world.
Tel: 400-1199-775
Add: 25/F, Wheelock Square, 1717 NanJing W. Rd
南京西路1717号会德丰国际广场25楼
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