The advantage of shopping on Taobao is that it enables you to purchase various commodities on a smartphone without going out, but the disadvantage is obvious, you cannot see or try the real products before you buy it. The only way to judge the quality of goods is to see the description and pictures of the product, and maybe check the reviews in the comment section. However, the pictures are always Photoshopped, which are meant to attract the buyer. However, sometimes when they receive the products, buyers would find the product not satisfactory. Fortunately, they have the right to return the product within 7 days. This article is to show you Step to Step Guide of How to refund or return the commodities on Taobao.
After receiving the goods, if the goods have low quality or are unsuitable for you, the first thing you should do is communicate with the seller, telling him/her you want to return the goods and get a refund. Then, use Taobao App to return the product.
Open the Taobao App and log in (if you use it before, the app will record your account and login automatically). Afterward, click “My Taobao Account“（我的淘宝）
After clicking ‘to be received’ (待收货), the page will display all the products you have received, and then select the product you want to return. The page will give you the details of the product immediately, after that, click ‘refund’ (退款).
Afterward, click the “return the goods and refund the money”. (退货退款) If you have not received the goods, and you just want to get the refund, then click the “refund only”.
After clicking the “return the goods and refund the money”(退货退款), choose the “Reasons for Refund”（退款原因）. Namely, inappropriate size, dislike of the product, poor quality and so forth. Generally, we are supposed to communicate with the sellers first and then according to your actual situation, choose a suitable reason to return the product.
Click “Submit” (提交) at the bottom of the page.
Return to “My Order”（我的订单）, and click “Refund/After-Sales service”
At the bottom left corner of the product, there are letters “return the goods and refund the money”, indicating that your previous action works.
Next, you are supposed to deliver the product back to the seller, therefore, click “details” (查看详情)
The detailed address of the seller is on this page, according to that, you need to fill in relevant information and inform the express company to pick the package. After finished, click the “I have sent it out” (我已寄出).
The related information includes the name of the express company, the list number and the contact number of the returnee.
In the end, click the “submit”(提交) at the bottom of the page to finish the whole process. When the seller receives the returned product and there is no other problem, the refund will directly go back to your Alipay.
Wish you happy shopping on 11.11
In case you wish to return something on Taobao and get a refund, make use of the above steps.